Terms and Conditions

Effective Date: 02.03.2025

Last Updated: 11.07.2025

Welcome to booking.tourism-connect.com (“Tourism Connect”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and related services (collectively, the “Platform”).

By accessing, browsing, or using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

User/You: Any individual or entity accessing or using the Platform.
Supplier: Third-party providers offering tours, accommodations, transportation, or other travel-related services through our Platform.
Booking: A confirmed reservation made by a User for services offered on the Platform.
Service Fees: Any charges applicable to bookings made via Tourism Connect.

2. Scope of Service

Tourism Connect provides an online platform where users can search, compare, and book tourism-related services.

We act solely as an intermediary between you and the suppliers. All bookings are made directly with the suppliers, and the terms, conditions, and policies of each supplier may apply in addition to these Terms.

We do not own, manage, or control the travel services listed, and we are not responsible for the performance or quality of any services booked.

3. User Responsibilities

By using our Platform, you agree to:

Provide accurate, current, and complete information during the booking process.
Use the Platform only for lawful purposes.
Not make speculative, false, or fraudulent bookings.
Be of legal age (18 years or older) to enter into a binding agreement.

4. Bookings and Payments

All bookings are subject to availability and confirmation by the respective supplier.
Prices are displayed in [insert currency] and may change due to exchange rates or supplier updates.
Payment terms, including deposits and cancellation policies, are specified at the time of booking.
Tourism Connect may charge a service fee to facilitate your booking.

In case of payment processing errors or chargebacks, we reserve the right to cancel the booking.

5. Cancellations, Refunds, and Changes

Cancellation and refund policies are determined by the supplier.
Some bookings may be non-refundable or subject to cancellation fees.
Tourism Connect will assist with cancellations or modifications as an intermediary but cannot guarantee any refund.
We recommend reviewing the supplier’s terms before completing your booking.

6. Travel Requirements

You are responsible for ensuring that you meet all travel requirements, including:

Valid passports, visas, health documents, and insurance coverage.
Compliance with local laws, customs, and regulations of destination countries.

Tourism Connect is not liable for any losses resulting from failure to comply with travel requirements.

7. Liability Disclaimer

To the fullest extent permitted by law:

Tourism Connect does not guarantee the accuracy or completeness of information provided by suppliers.
We are not responsible for delays, cancellations, overbookings, accidents, property damage, or personal injuries arising from supplier services.
Our liability is limited to the amount paid by you for the booking in question.

8. Intellectual Property

All content on booking.tourism-connect.com, including logos, text, graphics, and software, is owned by or licensed to Tourism Connect and is protected by intellectual property laws.

You may not reproduce, distribute, or use any material without our prior written consent.

9. Privacy and Data Protection

Your privacy is important to us.

By using our Platform, you consent to the collection, processing, and use of your personal data as outlined in our Privacy Policy.

10. Prohibited Activities

You agree not to:

Use the Platform for unlawful, misleading, or fraudulent purposes.
Access, monitor, or copy content using automated means (e.g., bots or scrapers).
Circumvent any security features or attempt to interfere with the Platform’s operation.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. Tourism Connect does not control and is not responsible for the content, accuracy, or practices of third-party websites.

12. Indemnification

You agree to indemnify and hold harmless Tourism Connect, its affiliates, directors, employees, and partners from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

13. Modifications

Tourism Connect reserves the right to modify or update these Terms at any time without prior notice.

Continued use of the Platform constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Botswana.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Botswana.

15. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Email: support@tourism-connect.com

Website: https://booking.tourism-connect.com