Privacy Policy
Effective Date: 02.03.2025
Last Updated: 11.07.2025
This Privacy Policy explains how Tourism Connect (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use https://booking.tourism-connect.com (the “Platform”).
1. Who We Are
Tourism Connect is a global online booking platform connecting travelers with tourism service providers (“Suppliers”), including tour operators, hotels, and transport companies.
We are committed to protecting your privacy in compliance with:
- GDPR (EU/UK)
- CCPA/CPRA (California)
- Privacy Act (Australia)
- PDPA (Singapore/Malaysia)
- Federal and state data protection laws applicable worldwide.
2. Information We Collect
We may collect the following types of personal data:
a. Information You Provide
- Name, email address, phone number, nationality, and payment details
- Booking preferences and travel dates
- Communication history and customer service interactions
b. Automatically Collected Data
- IP address, browser type, device information, and location data
- Cookies and analytics data for performance and personalization
c. Third-Party Data
- Data from travel partners, payment processors, or affiliates (e.g., when booking via partner sites)
3. How We Use Your Information
We process your personal data to:
- Facilitate bookings and communicate with Suppliers
- Process payments securely
- Provide customer support and notifications
- Improve the functionality and user experience of the Platform
- Comply with legal obligations, fraud prevention, and risk management
We process your data under the lawful bases of contract necessity, legitimate interest, and user consent, as required by GDPR and other global frameworks.
4. How We Share Information
We may share your information with:
- Suppliers (e.g., hotels, tour operators) to fulfill bookings
- Payment processors and fraud prevention services
- Legal authorities, if required by law or to protect our rights
- Business partners and affiliates, where consent has been granted
We do not sell personal data to third parties.
5. International Data Transfers
Your data may be transferred and stored in countries outside your residence (e.g., US, EU, Asia).
We use approved safeguards, such as EU Standard Contractual Clauses (SCCs), to ensure your data is protected globally.
6. Data Retention
We retain personal data only as long as necessary for:
- Booking completion, legal compliance, and customer service
- Financial and tax record-keeping (usually up to 7 years)
When no longer required, data is securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent or object to processing
- Request data portability
- File a complaint with a supervisory authority
To exercise your rights, contact privacy@tourism-connect.com.
8. Security
We implement encryption, firewalls, and secure payment gateways (PCI-DSS compliant) to protect your data.
While no system is 100% secure, we continuously improve our security measures.
9. Children’s Privacy
Our Platform is not intended for users under 18.
We do not knowingly collect data from minors. If you believe a child has provided data, contact us immediately for removal.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Revised versions will be posted on our website with a new “Last Updated” date.